It's hard to know What to do if they cancel your flight and what should the airlines offer youbecause a cancellation or delay is very feasible thanks to diverse factors. This has an impact on subsequent flights in connection, so it results in a nightmare. Although each airline has its own rules in case of delay or cancellation, there are minimal compensation policies, which are imposed by each country to ensure the protection of travelers in case of delay or cancellation attributable to the airline.
In Mexico, for example, civil and federal consumer protection laws establish rights in favor of the passenger, which must be fulfilled and respected by commercial airlines. It is important to take into account that, in case of cancellation due to causes outside the airline, the passenger must comply with the internal rules, that is, of the company. So, according to Profeco, this is all that there is What to do if they cancel your flight and what the airlines should offer you in different cases.
Case 1: Change of itinerary
The airline must communicate about any change in the itinerary or other circumstance that affects the service; This with at least 24 hours before the flight departure. You have to do quickly via email, text message, phone call or some other electronic medium; But, if the change occurs after 24 hours in advance, the airline must notify even faster. Therefore, it is always a good idea to check the state of your flight constantly before going to the airport. A good way to be up to date with information on your flight is to accept text messages when making the purchase or even download the app.